At Orabella, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility:

We accept returns within 14 days of the delivery date, provided that:
• The item is unworn, unused, and in its original condition.
• All original packaging (including jewelry boxes or pouches) is intact.
• Proof of purchase (order number or receipt) is provided.

Note: For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

2. How to Request a Return or Exchange

• Email us at support@orabella.com with your order number and the item(s) you wish to return or exchange.
• Our team will review your request and provide return instructions.
• Securely package the item and send it to the return address provided.

Please do not send items back without contacting us first.

3. Refunds:

• Refunds will be issued to your original payment method once we receive and inspect the item.
• Please allow 5–10 business days for the refund to appear in your account.
• Original shipping fees are non-refundable.

4. Exchanges:

• We offer free exchanges for the same item in a different size or color, subject to availability.
• If the replacement item is unavailable, we’ll issue a full refund.

5. Damaged or Faulty Items:

If your order arrives damaged or defective, please contact us within 3 days of delivery with a photo of the issue. We will send a replacement or issue a refund at no extra cost.

6. Non-Returnable Items:

• Earrings (for hygiene reasons)
• Final sale or discounted items (unless damaged)

7. Shipping Costs:

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service. Orabella is not responsible for lost return shipment.

Contact Us:

If you have any questions, feel free to reach out to our support team:

Email: orabella0101@gmail.com
Instagram: [orabella.__]
Website: orabellla.com